Not Right Now: Holding

Now we completely understand if you call a company for customer service, or to pay a bill, or make a complaint, you may have to hold while you wait for an operator to become available and answer your call.

So we’re sure you’re thinking that this is another one of those “I called Telstra to discuss a ridiculous overcharge on my bill and had to wait for 45 minutes before someone answered me…” no, it’s not.

We received a phone call today in the office, and were not greeted not with the usual “Hello, can I please speak to so and so?” no, we were greeted with “you have a call waiting for you PLEASE HOLD”!!!!!!!

We’re sorry, but you don’t call someone to place them on hold. Normally, we would’ve simply been fed up and hung up, but after we were placed in a queue (?) I was intrigued to see what kind of company would call someone just to piss them off from the get-go by placing them on hold.

After a few minutes of waiting and listening to a lady tell us that we were finally first in line, a woman answers the phone with a simple “Hello?”

That’s all we get? “Hello…?” we reply. “I want to speak to Mark,” the mystery voice says. Clunk. Sorry love, being placed on hold when we didn’t even make the call coupled with rude phone manner does not get you through to anyone in this office.

Not right now: Bullshit phone etiquette